On April 19th, 2025 the downstairs toilet in our home overflowed. As a result, the den level and basement required full remediation. This included removing all of the paneling in the den as well as sheetrock in the bathroom and basement. Once the carpeting was removed, we discovered that the floor tile was asbestos which required an additional protocol for removal. Fast forward to August 1st. The space was now roughly 70% done. The downstairs toilet was still not replaced. Someone flushed the upstairs toilet and water came gushing out of the toilet flange downstairs flooding the bathroom, part of the basement and part of the den. That required 4 days worth of work to be ripped out. In addition, I now had another claim with another deductible. As soon as this happened, I called World Class. Mike and Mike came out in the late afternoon and snaked the line from the outside of the house. They strongly recommended that I have them come back and inspect the sewer line with their camera. Mike returned the next week and we discovered that the sewer line to the main was separated. He explained to me that the situation that I had could be repaired with a high tech machine that they use for this type of problem. The machine coats the pipe with an epoxy resin which is more durable than the current pipe material. He assured me that it would resolve the issue. Mike, Mike, Hector and Gio came out that Friday and worked on the sewer line. They were at the house for roughly 10 hours. They worked in a highly professional manner and explained to me what they were doing as they proceeded. Needless to say having your house flood out twice is very stressful. Mike and Mike were excellent at calming my nerves. I highly recommend them should you ever have sewer or plumbing issues.
